2016 Godaddy 網域退訂 中文新版

2016 Godaddy 改版囉,而且還支援中文介面,最重要的是...

Godaddy竟然有台北客服了呀!!(只有號碼是,會轉到大陸客服)

網域退訂有兩個步驟:

1.  點選右上角 會員頭像 → 帳戶設定 → 續約與帳單,勾選要退訂的網域,然後點 右上角 Cancel Products

2.  打給客服  臺北: 週一至週五,上午 9:00 至下午 6:00 (02) 7703-9087 ,準備好 客戶編號 (點右上角 會員頭像 會顯示) ,以及 四位數字的 PIN 碼,找 帳戶設定 → 登入與 Pin 會顯示在下方登入資訊 四位數字,然後客服就會接手處理退款事宜,可以刷退,也可以退到godaddy帳戶當做預儲現金使用,差別在刷退要七個工作天左右。

然後要注意兩點,不是取消產品就可以退款,這個部分要詳見 Godaddy 退款政策,不在退款規定中的情況,自己取消產品是一毛都拿不到的,這個不清楚可以先打給客服,再來取消。再來,就算合乎退款政策,單單是自己取消產品,也是拿不到一毛錢的,一定要打給客服進行人工的退款處理,像是我昨天才買網域,今天馬上退掉,是ok的,不懂的就打給客服吧,已經是全中文進行囉!

2016 Godaddy繁體中文版

2015 Godaddy 網域退訂英文舊版(已不適用)

↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓↓

如果有在Godaddy下訂單申請網域

但反悔想取消交易申請退款的話...

該怎麼做呢?新版的退款方法跟以前不太一樣啦!

 

步驟A 後台取消訂單

1.進入My Account

2.到 Payments 頁面

3.選擇 Product Billing

4.將要取消的產品勾選起來 然後選擇取消
 

步驟B 與客服聯繫申請退款

(過去可以寫信到他們的billing@godaddy.com信箱,現在行不通啦!)

選擇1:直接打電話到他們客服

選擇2:登入他們的Support後台,使用線上客服

https://support.godaddy.com/

godaddy申請退款  

Godaddy線上即時客服視窗

godaddy線上客服視窗  

節錄對話如下:

A product expert will be with you soon. Estimated wait time is 11 minutes. Thank you for your patience.
System -
You're not connected.
System -
You're not connected.
A product expert will be with you soon. Estimated wait time is 8 minutes. Thank you for your patience.
A product expert will be with you soon. Estimated wait time is 5 minutes. Thank you for your patience.
A product expert will be with you soon. Estimated wait time is 1 minutes. Thank you for your patience.

 

是的以上訊息顯示,要等待快十分鐘的時間,我就一直這樣盯著電腦螢幕等

You're chatting with Aaron.
Aaron -
Thank you for using online chat, my name is Aaron. Your patience is appreciated, as I am assisting multiple customers. How can I help you?

Nature -
hi
Nature -
i have canceled my order i wana get refund
Nature -
Date: 1/8/2015 at 1:10 AM MST Receipt #: 778509564 Customer #: 58452799

以上提出我的訂單資料

Aaron -
Hello Nature. I'd be happy to take a look at this for you and make sure there are no other issues with the account. What is your 4-Digit PIN please?
Nature -
****

問我的pin碼 點右上角的my account --> visist my account

退款流程godaddy顯示pin碼  


Aaron -
thank you. Please allow me a few minutes to take a look for you.

叫我等幾分鐘 ( 大約等了五分鐘左右)


Nature -
used visa card to pay for the order, please send the refund to my visa card(**** ) account

請他退款回我的visa卡


Aaron -
Thank you for your patience. I have submitted this refund for you. You can expect the funds back to your payment method within 7 business days.
Aaron -

Nature -
thank you very much ! no other request now

Aaron -
May I assist you with anything else today?
Aaron -
You're welcome. have a great day.
Aaron -
Thank you for using Live Chat. To help us serve you better, please take a moment to complete a short survey. It will display as you close the chat by clicking the chat bubble at the top right of the screen.
Nature -
^^
Nature -
see u
Aaron -
see you

 

跑完以上流程就可以等退款了...... 還是以前用寄信的簡單很多

英文不錯的,也可以直接考慮打電話去可能會更快!!

過不久就會收到已經收到退費請求的信件通知囉!

godaddy退款申請信件

 

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